The Handy Dandy TKK FAQ

Got a question?  PLEASE read this FAQ first.  Chances are that you will either find the answer you're looking for, (Or at least how to find the answer).

• Shipping
  • FedEx
    • I don't see Saturday Shipping as an option.  How do I choose it?
      • If you put in an order before 1PM (Central Time) on Friday, you must choose PRIORITY FedEx to have it delivered on Saturday  (If Saturday delivery is available in your area).  
    • Your FedEx Priority prices seem a bit high.  Are you jacking them up to try and make a profit?
      • No.  The FedEx prices that you see are set by FedEx themselves (It's calculated on the fly by a FedEx application based on your address, etc).  We are not setting the priority rates, FedEx is.
  • USPS
    • The tracking number you sent me for my USPS shipment has been showing that it's stuck in Utah for the last couple of days, and it never moved.  Why isn't it on its way here?
      • As USPS explained it to us, the number you receive is a Delivery Confirmation number - Not a Tracking Number.  As such, it often isn't updated until it's delivered to you.  So rest assured it's on its way, and not stuck in Utah.
    • I never received my shipment, although the USPS site shows that it was delivered.  Can you send me a replacement?
      • Unfortunately, we have to rely on what USPS tells us concerning shipments. If it shows that it was delivered, we have to operate as if it were.  Please don't take it personally, we're not calling you a liar.  We would just be opening ourselves up to too much liability if we offered a replacement for every USPS shipment that showed as "Delivered".
  • COD
    • For COD shipments, please choose a COD shipping method!
    • If a COD shipment is refused and/or unclaimed, you will be unable to place future orders with us.
  • I ordered overnight shipping but didn't get it overnight.  How do I get a refund?
    • If your shipment was delayed because of us, or because of our shipper(s), email shipping@thekratomking, and we will take care of you.
    • If your shipment was delayed because of you (Order was placed after the cutoff, you provided the wrong shipping address, etc), we won't be able to offer a refund.
• Contact
  • EMail
    • If you have a question regarding orders or shipping (order status, CLP codes, problem with order you received, wanting to change shipping method, etc) - Please email shipping@thekratomking.com
    • If you are a business and are interested in purchasing our products on a wholesale basis - Please email wholesale@thekratomking.com
    • Emails will generally be answered within one business day.  However, our spam filters (we get a LOT of email) will sometimes grab something by mistake so if it's been a couple of days, please feel free to email us again or call us.
  • Phone
    • Our phone number is 888-KRATOM1
    • Please be patient with our phone system.  We don't have a full-time phone person, so it may take us a while to return messages.  For faster service, please contact us via e-mail.
    • PLEASE DO NOT CALL OVER AND OVER AGAIN IF SOMEBODY DOESN'T ANSWER.  Either leave a message or send us an email at shipping@thekratomking.com - Calling over and over again and hanging up isn't faster than email.  I promise.
  • Regular Mail
    • Our mailing address is 4305 Harrison Blvd. #6, PMB302, Ogden, UT  84403
    • PLEASE DO NOT SEND CASH THROUGH THE MAIL.  WE WILL NOT BE RESPONSIBLE FOR LOSSES.
• Orders
  • What is the cutoff time for overnight shipping?
    • To be guaranteed that an order will ship the same day that you place your order, it must be received by us and timestamped by our online system by 1 PM, Central Time (Monday through Friday).  Our Saturday deadline is Noon, Central Time.
  • I want to cancel an order and/or get a refund.  What do I need to do?
    • We can easily refund on whichever payment method you used.
  • I don't like what I ordered (Not as good as usual, first time and didn't like it).  Can I get a refund? 

    • If you think you have received a defective batch, please feel free to let us know.  We want you to be as happy as possible.  We will then check and see if there have been any other complaints that came from your batch.  In the event that something turns out to be wrong, we will happily send out a replacement.  However, if it just turns out that you don't like a particular type of product, we are unable to offer refunds/replacements.
  • Oops!  I ordered the wrong thing.  Can I send it back and have a replacement shipped out?
    • Unfortunately, if the mistake was on your end, we are unable to accept returns (Would you like thinking that your Kratom may have been sent to somebody's house and then returned to us before it was sent to you?).
  • I didn't get what I ordered (Wrong thing, not enough of it, etc).
    • Due to the strict order process we now have in place, we're going to take this on a case by case basis (Us sending powder instead of leaf could possibly happen.  Us sending 1 gram of 15X when you ordered 100 grams is much less likely).
  • Do you offer price matching?
    • Yes!  However, we are only able to offer price matching if all of these conditions are met:
      • The vendor in question must be an established vendor.
      • The price must be a regular price (We don't match temporary sale prices).
      • We must be able to verify that the product in question is the exact same product that we carry.
    • If you want to inquire about price matching, please email shipping@thekratomking.com.  Please also include a URL that shows the price in question.
• Customer Loyalty Program
  • How does this program work?
    • If you have $500 in orders (Not including shipping) you qualify for our Loyal Subject plan.  Email us with a CLP included in the subject line and we will verify your status.  If you qualify, we will send you a discount code to use at checkout that will give you a 5% discount every time you use it.
    • If you have $1000 in orders (Not including shipping) you qualfy for our Loyal Subject plan.  Email us with a CLP included in the subject line and we will verify your status.  If you qualify, we will send you a discount code to use at checkout that will give you a 10% discount every time you use it!
  • I lost my discount code.  How do I get it back?
    • Send an email to us with CLP included in the subject line, and explain your situation.
• TKK
  • I live in and/or are visiting the area.  Can I stop by and pick up an order?
    • The short answer is no.  The long answer is no, it doesn't matter what the circumstances are.  We aren't set up for visitors (The place is a mess), and we don't have a retail storefront (We think about it every now and then - But being in Utah we don't really see enough of a market for it).
  • Is there an actual "Kratom King"?  Or is it just the company name?
    • It's a little of both.
  • I want to know who your supplier is.
    • We now use multiple suppliers.  Rest assured they all provide quality product and meet our standards.  Unfortunately, it is against our policy to release our vendor information.
  • How do I use this specific type of Kratom?  Do you have recipes/suggestions?
    • Please remember, our product is not intended for human consumption.  As such, we are unable to help.  However, there are a number of great forums out there which have Kratom fans who can answer your questions.
  • Can I get a sample of a certain type of Kratom?
    • It depends what/how much you're looking for (It definitely never hurts to ask).